Passenger Traffic Coordinator

Japan Airlines is one of the world-renowned international airlines established in Japan in 1951. We have been operating direct flights between Helsinki and Tokyo since 2013. We are looking for a hardworking, adaptable, communicative member to join our team to ensure the team's consistent delivery of high-standard safety, smooth and timely flight operation at Helsinki Airport. We expect you to start working with us around the beginning of October, 2026. **Core tasks of this job:** In the position of Passenger traffic coordinator, you will take care of various tasks, especially related to passenger handling, such as: - Passenger handling preparation by coordinating information with stakeholders and managing entrusted companies. - Supervision of the work quality of stakeholders in passenger service, catering service, and baggage service. - Dealing with customer claims/inquiries at the front end. - Reporting safety incidents and service irregularities, analyzing deviations, and creating preventive measures or improving customer experience and related processes. - Accounting work related to passenger service, such as expense approval process, invoice verification, and estimating revenue and expenses of your own field of responsibility with your team. **What we expect from you:** Below is the list of what we expect from applicants: - At least 18 years old and eligibility to work in Finland. - At least a high school level education and 2-3 years of professional experience in similar tasks. - A clean background (standard security clearance is needed for working in the restricted area of the airport) - Excellent written and spoken English skills. - Readiness to work in weekends and on national holidays. - Knowledge of Google Workspace and Microsoft Office applications. - Knowledge of DCS (Departure Control System). - Basic knowledge of ticket reservation systems. - Proficiency in using various mobile devices and applications, as well as customer service and baggage handling devices within the airport facilities. - Flexibility to expand your role, cross-train, and take on additional operational duties in the future as business needs evolve. - Strong organizational and prioritizing skills, with the ability to handle multiple simultaneous issues, coordinate stakeholders, and provide clear instructions to others. - Ability to build and maintain positive relationships within the team. - Strong interpersonal skills, including the skills to portray a friendly and helpful impression in a very short time span, and skills to handle demanding customer service situations under pressure. - Physical stamina to handle many hours of standing, long-distance walking, prolonged PC use, and extended shifts in the event of flight irregularities. **What we consider as an advantage:** - Deep knowledge of ticket reservation systems. - Knowledge of Helsinki Airport's facilities. - Knowledge of related authorities (esp. Customs, Immigration and Quarantine). - Business-level written and spoken Japanese skills. - Business-level written and spoken Finnish skills. - Cultural agility and adaptability to diverse business environments. If you are interested in this position, please review the instructions for application below and submit your application directly to helrec@jal.com.