IT Lead – Infrastructure, Operations & Support, ReOrbit, Helsinki

ReOrbit is looking for an IT Lead – Infrastructure, Operations & Support to build and scale the infrastructure, operating model and service foundations that enable the company to grow. As our IT Lead – Infrastructure, Operations & Support, you will take ownership of how ReOrbits core IT infrastructure and operations are designed, managed and scaled. You will combine hands-on technical leadership with strong operational governance, building resilient and repeatable systems across infrastructure, cloud, end-user computing and support. You will lead the Infrastructure, Operations & Support pillar of ReOrbits multi-year IT strategy, working closely with the Head of IT & Business Systems, Security, Engineering, Manufacturing and external partners. While end-user support will be owned and governed by this role, much of the day-to-day service delivery will be handled through the internal team and an outsourced 24/7 support partner. It's an exciting chance to join a dynamic start-up, with the opportunity to make a real impact, to reach our goal of pushing the boundaries of space data transfer. Responsibilities - Own end-user support and the enterprise 24/7 service model, ensuring the Jira Service Desk operates against defined SLAs and KPIs. - Lead and manage the outsourced support partner, holding external delivery accountable while retaining ownership of service quality internally. - Establish and govern core IT operations processes, policies and standards across change, incident, problem and asset management, aligned with ITIL and ITSM principles. - Define clear ownership models, runbooks and documentation to ensure operational delivery does not depend on individual knowledge. - Define and govern SLAs, KPIs and operational metrics, producing regular dashboards, reporting and audits that provide clear visibility into service and infrastructure health. - Manage IT asset inventory, procurement and vendor coordination across the organisation. - Administer and support core end-user technology platforms, including Microsoft 365, Google Workspace, Intune, MDM and Jamf. - Lead and support the migration from Microsoft 365 to Google Workspace. - Design, document and maintain ReOrbits IT infrastructure architecture across networks, servers, storage, cloud and end-user computing. - Develop reference architectures, technical standards and infrastructure designs that can be replicated and expanded as ReOrbit grows. - Lead the restructuring and scaling of infrastructure to support multi-satellite production, clean-room and OT environments, new facilities and future robotic manufacturing deployments. - Build scalable and modular infrastructure designs, including network segmentation, VLAN architecture, governed USB access and infrastructure capable of supporting high-reliability production environments. - Build and administer core infrastructure across LAN, WAN, Wi-Fi, VPN and network security, as well as servers and Microsoft cloud technologies including Active Directory, Entra ID, Azure, SQL and Microsoft Dynamics 365. - Manage infrastructure capacity, performance, availability and monitoring, identifying risks and bottlenecks before they impact the business. - Plan and deliver infrastructure projects end-to-end, from scope and design through migration, testing, cutover and documentation. - Balance speed of delivery with reliability, scalability and controlled technical debt. - Own the IT infrastructure supporting ReOrbits OT and clean-room environments, including network architecture, connectivity, access control and security. - Drive automation and continuous improvement across IT operations, including endpoint deployment, onboarding and offboarding, provisioning and monitoring. - Improve operational workflows by applying Eliminate–Simplify–Standardise–Automate principles. - Work across systems including Jira, HiBob and Active Directory to automate and streamline employee lifecycle processes. - Embed security, compliance and resilience into IT operations, including endpoint and cloud controls, access governance, business continuity and disaster recovery. - Support ISO 27001 readiness and work closely with Security to ensure infrastructure and operational processes meet the required standards. Skills and Requirements - 10 years of experience in IT infrastructure, operations and support, including hands-on infrastructure design and delivery in a structured, regulated or high-reliability environment. - Proven experience designing, documenting and scaling infrastructure across networks, servers, cloud and end-user computing. - Strong experience developing reference architectures, technical standards and scalable infrastructure designs. - Strong knowledge of IT operations governance, including ITIL or ITSM principles, change, incident, problem and asset management. - Experience defining and managing SLAs, KPIs and operational reporting. - Strong experience with Active Directory, Entra ID, Group Policy, Microsoft cloud infrastructure and Microsoft Intune endpoint management. - Solid understanding of network and security fundamentals, including LAN, WAN, Wi-Fi, VPN, network segmentation and endpoint and cloud security controls. - Experience leading technical teams and managing outsourced or remote support partners against defined SLAs and KPIs. - Experience administering Microsoft 365 and Google Workspace. - Hands-on experience with Jira, IT asset management and Confluence. - Strong documentation, stakeholder communication and vendor management skills. - Fluent English. - A hands-on leadership style, with the ability to balance strategic infrastructure design with practical execution. - Strong ownership, prioritisation and problem-solving skills in a fast-scaling environment. - A clear bias towards automation, standardisation and building scalable operational systems. Nice to have - Experience designing infrastructure for clean-room, OT, high-security or manufacturing environments. - Experience with segregated, clustered or highly replicable infrastructure designs. - Experience delivering new site build-outs, data centre or cloud migrations, or disaster recovery implementations. - Experience leading or supporting a Microsoft 365 to Google Workspace migration. - Experience optimising Windows infrastructure and applying structured Root Cause Analysis practices. - PowerShell or other scripting e